Accessibility Plan Progress Report 2024
General
- Pacific Coast Express Limited has developed the first Accessibility plan progress report 2024 as our commitment to accessibility, inclusiveness, diversity and a barrier- free organization for all associated and potential stakeholders under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
- Our progress report outlines updates on the progress our organization has made in implementing its accessibility plan.
How to Provide Feedback
Feedback can be submitted in person, by mail, by telephone, or by email to:
Safety Manager
(604) 582-3233
10299 Grace Road
Surrey, BC V3V 3V7
safety@pcx.ca
We will confirm that we have received your feedback via email or phone in accordance with your preferred communication method. The personal information of anyone who provides feedback remains confidential in accordance with all applicable privacy laws.
How to Request Alternate Formats
You can use the contact information listed below to ask for a copy of our feedback process description or our progress report in these alternate formats: print, large print, Braille, audio, or an electronic format compatible with adaptive technology intended to assist persons with disabilities. We will provide the format that you request as soon as possible. Braille and audio formats may take up to 45 days. Print, large print, and electronic formats may take up to:
- 15 days if you are a government organization or a private organization with 100 or more employees, OR
- 20 days if you are a private organization with fewer than 100 employees.
You can request alternate formats of the progress report by contacting:
Safety Manager
(604) 582-3233
10299 Grace Road
Surrey, BC V3V 3V7
safety@pcx.ca
Feedback
- No reports or feedback received regarding our Accessibility Plan.
Employment
- We amended our company website that includes online resume submission form for a general application and owner operator categories to provide a career opportunity to everyone who is interested in and qualified for our organization.
- The company’s Accessibility Plan 2023-26 has been made available on the company’s new website to provide an easy access for all stakeholders including employees, job applicants, contractors and visitors.
- We developed and implemented Vulnerable Worker policy including consideration of vulnerable workers to mitigate potential risks at the workplace and remove any barrier they may experience at the workplace.
- We accommodate a flexible work arrangement such as employee’s work schedule when necessary.
- We offered managers and supervisors “Fit for Duties” course on the first day of job to promote awareness of inclusiveness and accessibility at the workplace.
- Without bias, easily accessible online training programs have been given to all employees.
The Built Environment
- With support from Corporate Office, the Company will evaluate its offices and facilities to assess the need for further accessibility features.
- The Company will review and update, as necessary, its emergency and disaster response plans to account for employees, and visitors with disabilities.
- Evaluate facilities to verify that smoke, fire and other emergency alarms have visual and auditory signals and assess if improvements are required.
- Review Company workspaces, and customer facing facility areas to identify any physical barriers, by the end of 2025 and plan improvements.
Information and Communication Technologies
- Pacific Coast Express Limited’s website was updated in June 2024. Information was updated to ensure the removal of all barriers and the addition of necessary changes, thereby enhancing the functionality and accessibility of our platform for all users.
- The company’s website was modified to make accessible by all employees and customers and stakeholders by creating:
- Vibrant colors and contrast,
- Large font size,
- Easy navigation and
- Clear formatting. - The company utilizes Microsoft 365 platform with productivity apps. Onboarding and continuous training sessions are provided to all employees how to use the platform easily and accessible.
- Company’s Accessibility Plan is digitally made available with clear and large font on the company’s website.
Communication, Other Than Information and Communication Technologies
- We implement virtual meeting and audio presentation to provide accessible communications.
- Upon request & feedback, digital information can be modified to accommodate with a person’s need such as changing format, font sizes, audio reading and video as alternative means of communications.
- Training programs are modified to visual and auditory to remove barriers to accessibility.
The Design and Delivery of Programs and Services
- The company hired a new Project Manager in August 2024 which includes the customer interface for visual impairment with enhanced accessibility delivery programs and customer accessibilities.
Transportation
- No reports or feedback received regarding our Accessibility Plan.
Consultation
- Company accessibility plan is posted on the company website with accessible format.
- The company implements feedback seeking from employees and external stakeholders on the company Accessibility plan. Based on the received feedback and inputs, we will modify the accessibility procedures and practices to improve inclusiveness and remove barriers.
Conclusion
- In conclusion, Pacific Coast Express Limited remains committed to advancing our accessibility plan over the next twelve months. We will continue to monitor and measure our progress, ensuring that we meet our remaining accessibility goals and address any barriers identified in our plan. We encourage feedback from our users through our established feedback process, which will be instrumental in helping us fully implement our accessibility initiatives. All feedback received will be thoroughly reviewed and addressed to improve our services. We will publish another progress report detailing our implementation efforts, followed by a new accessibility plan to further our commitment to inclusivity and accessibility for all.
